Did you know that in 2013 the American Psychiatric Association officially recognized hoarding as a mental disorder making hoarders a protected class. In these cases there is some things you should know in dealing with renters that may be hoarders. If you are renting to a hoarder and receive complaints from other neighbors or have concerns yourself, the situation needs to be handled carefully so that you are protected from Fair Housing Implications and/or discrimination charges.
Accommodating Comes First
Since a hoarder is a recognized mental disorder, the first response is to accommodate. Whether you handle the situation on your own or with the help of a professional Coeur d’Alene property manager, here are the top strategies to employ when dealing with a hoarder:
- Know the difference between a hoarder and a bad housekeeper. While some tenants may not clean up after themselves and have a mess, a hoarder oftentimes has piles of what may appear to you as junk, but is significant in some way to them. People who hoard things will typically leave little walking room in their space with things piled high up the walls. You will probably need to get an official evaluation.
- Make a house call. Whether you do this step on your own or delegate it to your Coeur d’Alene property manager, the first step is to visit the home for a first hand report and determine the implications of the habit. Documentation should be made especially if the hoarding is causing direct damage to the property, blocking emergency exits, or interfering with sprinkler systems or ventilation. A non-economic breach may be happening if the tenant is hoarding materials that are hazardous, or are perishable goods that can attract rodents and/or mold, or housing animals in a way that breaks the law or lease agreement. If extra documentation is needed, a city official may need to assess the home to confirm violations. In case a wealth of evidence will serve you if a claim needs to be made.
- Conduct a tenant strategy session. After determining that hoarding is happening at the property, it’s time to have a talk with the tenant. Since this is a delicate situation, you need to be respectful at all times and discuss a strategy for bringing things back up to code. Give the tenant a reasonable time frame to remedy the problem and create a notice in writing to be signed by both parties then very clearly lay out what the next steps will be if the problems are not remedied in the discussed time frame.
- Enforce the lease agreement. If, after the allotted amount of time, the problems have not been fixed, eviction can be considered. If the hoarding habits are damaging the property or violating local codes, it is in effect breaking the lease and is grounds for eviction. Your Coeur d’Alene property manager will be able to assist you in this if necessary.
- Be proactive in conducting regular inspections. Even if the tenant was able to comply with the changes, protect yourself and your property by ensuring the tenant does not revert to old habits and conduct regular inspections of the property.
In dealing with hoarders it may be a touchy issue, but you are not alone. Real Property Management Coeur d’Alene is a property management profession who has experience and expertise in all aspects of management, including difficult interactions such as hoarders, home inspections, and evictions.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.