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Happy Tenants = Tenant Retention Policy

When you have a business, the success can be weighed a lot in how you treat and retain your clients. Think of your renters as an unofficial business partner; their continued happiness means consistent income for you. There are various reasons a renter might leave your unit and not all of them are bad. Real Property Management Coeur d’Alene does everything within its power to eliminate any reason a tenant may vacate your unit that is in their control. When service and quality at the forefront of your customer service strategy  Keeping the points below in mind you maintain positive client relations and a happy renter base–and ultimately keep your units full. Here are some helpful tips to ensure the best costumer service and improve tenant retention. 

 Quick Response Time

A tenant’s patience only lasts so long before he or she becomes frustrated with your lack of response to a request. Real Property Management Coeur d’Alene ensures speed when responding to any need by a client. For issues that cannot be resolved quickly, Real Property Management Coeur d’Alene will, at minimum, make contact with the tenants and let them know when the concern will be addressed, this builds confidence in company and tenant retention. Tenants are usually fine with timeline, but leaving them with no word builds worry and resentment. 

 Respect Privacy

Although you retain ownership of the unit, a part of tenant retention is respect for renters legal right to privacy. Beyond the legal requirements, there are additional ways to respect the privacy of your renters that they will very much appreciate. What this looks like is giving a clear timeframe of when you go to house, never show up unannounced, and respect the tenants property. Real Property Management Coeur d’Alene offers tenants plenty of advanced warning any time you need access to their units. Giving specific dates and limited time frames of when you will visit the unit allows them to plan. Limiting your access to the property, gives the assurance on the side of the tenant.

Fair Prices

While the temptation to hike rental prices may be high from time to time, do not believe that consistent hikes will always help your bottom line. Vacancies are far more expensive than maintaining a fair and even slightly lower than market rental price. Tenants want to be treated fairly, and consistent, and reasonable prices will be a great asset to your tenant retention efforts.  When you have a tenant that consistently pays the rent on time, try to keep that tenant as long as you can. 

Real Property Management Coeur d’Alene will prioritize client relations for the benefit of your business. Not only are happy tenants long-term customers, but they are also great advertisements as they tell their friends of your great service and post positive feedback online, and word of mouth is proven to be the absolute best form of advertising. Ultimately, keeping the customer happy will ensure long-term tenant retention, which in turn makes your bottom line happy.

We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.

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