Our business’ success and mission to fulfill the needs and over exceed expectations of our clients. This includes your tenants, think of your renters as an unofficial business partner; their continued happiness means consistent income for you. Knowing that you have done your best means you can be confident in your service and also help with tenant retention, even though not all the reasons a renter would leave the rental have to do with their relations to the property manager. Real Property Management Coeur d’Alene does everything within its power to eliminate any reason a tenant may vacate your unit that is in their control. Here are some helpful tips to develop your customer service and maintain positive client relations; giving you a happy renter base–and ultimately keep your units full.
Quick Response Time
A tenant’s patience only lasts so long before he or she becomes frustrated with your lack of response to a request. Real Property Management Coeur d’Alene ensures speed when responding to any need by a client. For issues that cannot be resolved quickly, Real Property Management Coeur d’Alene will, at minimum, make contact with the tenants and let them know when the concern will be addressed. They will then certainly follow through on that commitment once it has been made. If tenant communication is not quick, that type of communication will also be reciprocated.
Respect Privacy
Just because you own the property doesn’t mean that you can enter anytime, renters have a legal right to privacy. It is etiquette and the law to give notice before entry, timeframe depends on state, but for Idaho it is 48 hour notice. Real Property Management Coeur d’Alene offers tenants plenty of advanced warning any time you need access to their units. Giving specific dates and limited time frames of when you will visit the unit allows them to plan. Try limiting your overall access to respect your tenants privacy.
Fair Prices
While the temptation to hike rental prices may be high from time to time, do not believe that consistent hikes will always help your bottom line. Vacancies are far more expensive than maintaining a fair and even slightly lower than market rental price. Everyone likes to be treated fairly, and consistent, and reasonable prices will be a great asset to Coeur d’Alene rental retention efforts. When you have a tenant that consistently pays the rent on time, try to keep that tenant as long as you can.
Real Property Management Coeur d’Alene will prioritize tenant’s well bring, privacy, and clear communication which directly impact your business. Not only are happy tenants long-term customers, but also do not underestimate the benefits of word of mouth advertising as they tell their friends of your great service and post positive feedback online. Ultimately, keeping the customer happy will ensure long-term tenant retention, and make your rental business a success as well.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.
